GUEST BLOGGED BY BRAD FRIEDMAN
(Originally posted on BradBlog.com 4-22-2011)
If you use an AOL email address, AOL is doing you the favor of making sure you 
do not receive email containing any links to 
BradBlog.com in it.
  
Not email from a BradBlog.com address, mind you, as if I were a 
spammer or something (which, obviously, I'm not), but any email from 
anybody that has a link to this site, or to one of our news stories.
I learned this swell news early this week when someone was kind enough to let 
me know that their attempts at sending a link to this site to a friend bounced 
back to them with an error message. That error message was "
HVU:B2". 
What is that error?:
That's right, "substantial complaints" from someone, whatever that means, 
will result in no links to stories at 
The BRAD 
BLOG getting through to 
any of AOL's millions of members. And they 
will never know about it.
Again, these are not even emails from BradBlog.com. They are simply 
emails from anybody to any AOL email address which has my domain linked 
in the body of the email.
Neat, huh? I wonder what would happen if there were "substantial complaints 
from AOL members" about, say, FoxNews.com? Or MSNBC.com? Or NYTimes.com? Would 
that result in millions of members not being able to receive any 
email that links to anything at those sites? Sounds like a great way 
to ratfuck someone you don't care for politically, doesn't it?
So what did I do about this? What level of hell have I had to descend to over 
this past week in trying to solve this problem?...
So far, I've spoken to at least 10 different AOL support people on the phone, 
since clicking the "
support 
request" URL they offer in the error message seen above actually takes you 
to someplace on the "AOL Postmaster" that doesn't actually give you the form you 
supposedly are to fill out to deal with this issue.
It took a day or two, and several more calls to more very nice AOL tech 
support people who told me they couldn't help me in the slightest, but a friend 
did some digging and finally figured out that 
this form is the one 
to fill out to deal with this particular problem. Or, at least, it's 
supposed to be.
After filling out that form, I was given a webpage with a message to the 
effect of: "Thank you for filling out the form. We will send a confirmation 
email to you with instructions on how to proceed."
That confirmation email never came, despite my having tried about 4 different 
times, from several different email addresses throughout the week. My friend 
tried as well. He also never received the promised "confirmation email."
Each time afterward I would call AOHell tech support again and was told by 
the still almost-always very nice tech support person that they couldn't help at 
all, that they couldn't escalate the call, that they couldn't allow me to speak 
to a supervisor, that the one and only way to deal with this problem was to fill 
out the form at the "AOL Postmaster" webpage --- the one that I told them each 
and every time I called that I had already filled out, received a promise of a 
"confirmation email," and then never received it.
They were very very sorry, but all that they could advise was that I fill out 
that form again and wait for a confirmation email that would never come.
In the meantime, today I received dozens of automated emails from my own 
mailing list program --- the one that I use to send out news alerts to media 
folks --- informing me that dozens of AOL members on that list had been 
automatically unsubscribed today because notes to them had bounced more than 3 
times (that's one of the settings in my maillist program.)
After a few more calls to tech support today, asking nicely, then begging, 
then pleading for a solution, begging to speak to a supervisor, someone, 
anyone, who could help, I was again told there was nobody I could speak 
to, the call could not be escalated, I could not speak to a supervisor, that I 
should go fill out that form to solve this problem.
I asked for a corporate AOL phone number where there might be someone who 
could help, and was --- finally, after much begging --- given one. It turned out 
to be the 800# to the AOL billing department instead. You'll be shocked to learn 
they couldn't help either --- but they did recommend that I fill out that form 
at the "AOL Postmaster" page!
I finally looked up the AOL corporate website online, found the numbers for 
the "Corporate Media Inquiries" department, figuring I'd either get help or get 
an on the record comment about this mess and about the fact that AOL is 
censoring members emails for them, and spoke to another very nice person 
whom I told about the situation, explained that I was a journalist, not a 
spammer (and besides the notes being rejected didn't even need to come from my 
address to get rejected), mentioned the irony that I even write news for 
Huffington Post from time to time, and explained that I'm at wits' end, and will 
probably need to write a story on this at this point to let people know that 
AOL is censoring their users emails!
He promised to report the situation to tech support for me, he promised to 
elevate the matter, he promised to have someone who could fix the situation call 
me back hopefully today (though it was late in the afternoon on Good Friday, so 
he couldn't promise promise, but he promised to try.) It's several hours later, and I've received no call. But it is Good Friday, 
when, as everyone knows, the Internet shuts down.
But I did receive a note from an AOL user I know, who I'd explained the 
situation too (when they contacted me wondering why they had received a notice 
that they were being automatically unsubscribed from my mailing list). They said 
they'd asked a friend to send a note with BradBlog.com in it to them and, though 
"it took a while," they said it made it through!
Great! The call to the "Corporate Media Inquiries" department did the trick, 
I guess! Right? Not right.
I replied to my AOL friend (from a non-BradBlog.com) address, with the text 
of their email quoted --- the one that contained 
www.bradblog.com in it --- and the message 
immediately bounced. Same error. Same hell.
In my second-to-last ditch effort today, nearly a full week into this 
nightmare, nearly a full week since colleagues on my email alert list have 
not been receiving my emails, I once again filled out 
the same "AOL 
Postmaster" form for, perhaps, the 5th or 6th time. You know, the one that 
tells me after I've completed it that I'll get a "confirmation email" that never 
comes? This time, I got a different response after filling out the form:
Yes. A blank page. A blank page with nothing but their sidebar on it. No 
message. No nothing. At least its more honest.
At that point, I figured I'd better write this article if, for no other 
reason, some folks with AOL addresses may be wondering why they're not getting 
their usual email news alerts from me. This is why.
But also because the world should know how easy it apparently is to keep AOL 
users from getting links to "objectionable" websites if enough "substantial 
complaints from AOL members" are made. Neat trick, huh? Let's keep that one in 
our back-pocket, shall we?
Oh, and also I thought the world should know that AOL is censoring its 
members' email and they know nothing about it! And if your own website gets 
caught in that censorship there is almost nothing you can do about 
it!
I'm reminded of a similar incident that occurred with Comcast back in the 
summer of 2005 --- which 
we covered 
exclusively here --- as they, the nation's largest email provider, were not 
allowing emails to go to users if they contained "
AfterDowningStreet.org" in the body of 
the email. 
We eventually were able to learn from Comcast that the problem was due to 
some automated anti-spam program that triggered a filter to block emails that 
had URLs which had suddenly become very very popular on the Internet, 
under the presumption that they must be spam. Or so Comcast claimed anyway. It 
was a very politically charged summer, and the AfterDowningStreet.org site was 
reporting on information which argued that Bush had determined to go to war in 
Iraq whether there were WMD there or not.
The problem was eventually corrected and AfterDowningStreet.org was removed 
from the filter. But a month or so later --- as Cindy Sheehan took up her famous 
stand in Crawford, TX, urging Bush to meet with her to explain the "noble cause" 
for which her son had been killed in Iraq --- emails containing "
meetwithcindy.org" were similarly filtered 
out by Comcast and never reached their intended destination. We reported on 
that incident here.
In many ways, the Comcast incident was arguably even worse than AOL's shame, 
in that their system didn't even bounce an error message back to the sender. The 
email was sent off, and nobody ever even knew that it didn't arrive.
Well. Sorry for the long explanation, but I feel better having gotten it out 
of my system --- even though, as of now, it is likely that AOL members cannot 
get emails which contain links to this news site in them.
If my contact at AOL cares to offer a response from the "Corporate Media 
Inquiry" department, I will, of course, be happy to run it (as I offered him 
originally --- but he chose to try and solve the problem, rather than give an 
on-the-record comment for now, which I actually appreciate.)
But, sorry. This is all bullshit, and folks need to know.
AOL members who wish to complain, request they be allowed to receive emails 
with BradBlog.com in them, or would prefer to switch to an email provider that 
doesn't censor their mail without telling them first, can call: 
800-827-6364, or they can be ignored 
via 
the AOL feedback page here.
That would explain why my AOL friend was able to receive an email with my 
domain it from another AOL user, and why my reply to her, quoting the same 
email, failed. Fail. Fail. AOL. Fail.
UPDATE 4/23/11, 5:11pm PT: Just a quick update for those who've 
asked. Yes, emails containing links to any page at BradBlog.com are still 
blocked when sent from any non-AOL address to an AOL user. This is more than 24 
hours after I directly notified and spoke to their Corporate Media Inquiries 
division, who promised they'd escalate the issue. And just about a full week 
since I was initially notified about the problem in the first place, and began 
my full week of of endless tech support calls and written complaints via the 
form mentioned above at the "AOL Postmaster" site. Still censored.
Interestingly, someone pointed me towards an article posted in 2004 with the 
exact same problem with AOL. The article sounds almost identical to mine, in 
both the description of the problem, and the serious issues it presents about 
how this AOL "feature" could be used nefariously. The article is no longer 
available at its original 
address, but the cached 
version is at Archive.org is right here.